Frequently Asked Questions

First, we engrave your custom design onto the metal card. Then, we carefully transfer the EMV chip and magnetic stripe data from your original card to ensure full functionality. Once complete, both your original and new metal card are securely returned to you.

We are located at:

10/96 The Trendy Building Unit 59A, 6th Floor
Sukhumvit Soi 13, Khlong Toei Nuea,
Watthana, Bangkok 10110
Thailand

If you’d like to see the process in person, appointments can be scheduled.

Custom Cards: Create a fully personalized card with your choice of text, logos, symbols, patterns, or custom artwork. Share your design, and we’ll bring it to life. The possibilities are endless!

Premade Design Cards: Select from our collection of pre-designed cards. These designs are ready to engrave, with options for minor customizations like adjusting the placement of your name and card numbers.

The process is fast and efficient! We engrave and upgrade your card on the same day we receive it. Once completed, we ship it back to you via express shipping:

• Domestic Orders (Thailand): Shipping takes approximately 2-3 days.
• International Orders: Shipping typically takes 5-10 days.

The total turnaround time, from receiving your card to delivering it back, is approximately 4-10 days, depending on your location.

Yes, you can! Contact us to schedule an appointment, and we'll be happy to show you the engraving and upgrading process in person.

If your card is nearing its expiration date, we recommend contacting your card issuer to reissue it as “damaged” for a new expiration date, typically valid for 5 more years.

If you want new card details, you can request a reissue as “lost” before you send us your card.

Our staff primarily speaks English with conversational Thai. For Thai or other languages, we can communicate through email or chat without issue.

Our website currently accepts payments in Thai Baht. We accept payments via all major credit and debit cards. Currency conversion is managed by your bank or card provider, and additional fees may apply based on your card's terms. We're actively working on expanding support for other currencies in card transactions. To avoid card-related fees, you can also make payments through Thai bank transfers. Contact us to set up this option.

Yes, we accept Thai bank transfers upon request. Please contact us to arrange this payment method.

Yes, the process is completely safe. We prioritize your financial security and strongly recommend that you freeze your card before sending it to us. We do not record or store any personal data. Our equipment securely transfers the EMV chip and magnetic stripe to the metal card. Once the process is complete, both cards are safely returned to you.

If your card is lost during shipping, whether when sending it to us or when we are returning it to you, here’s what you need to know:

• Sending Your Card to Us: We strongly recommend freezing your card beforehand and using a reliable courier with tracking and insurance. This allows you to monitor its status and ensures added protection in case of loss.
• Returning Your Card: We ship all cards back via express shipping with tracking for security and full visibility.

If your card is lost at any point, contact your bank immediately to cancel it and request a replacement.

We ship both domestically (within Thailand) and internationally.

• Domestic Shipping: Free with express delivery.
• International Shipping: Fees vary based on location and are calculated at checkout. All shipments include tracking for your peace of mind.

• Domestic Orders (Thailand): Shipping takes approximately 2-3 days.
• International Orders: Shipping typically takes 5-10 days.

All orders are sent via express shipping, ensuring fast and reliable delivery.

We understand that life happens, and sometimes cards can get lost, stolen, or need replacing due to fraud or updated details. That’s why we offer a simple and customer-friendly solution to keep your custom metal card experience worry-free.

Here’s Our Guarantee:

If your card ever needs replacing, we will engrave your current design onto a new card at 50% off the price you paid.

How It Works:

1. Contact us with proof of your purchase.
2. Provide updated card details if necessary.
3. We’ll craft your replacement card with the same care and precision as your first order.

Terms and Conditions:

• This guarantee is valid for up to 3 years from the original purchase date.
• Replacement requests require proof of original purchase.
• Discounts apply to the original design. If you’d like to update your design, please contact us to discuss options and pricing.

Shipping Fees:

• 500 baht for domestic orders (Thailand)
• 1000 baht for international orders

Replacement Card FAQ:

What if my card changes multiple times within 3 years?

We’ll continue to honor the 50% discount within the 3-year period, as long as the original design remains unchanged. Simply send us your updated details, and we’ll process your replacement promptly.

How soon will I receive my replacement card?

Once we confirm your new card details, receive your replacement card, and that the terms and condtions are met, your card will be engraved and shipped as quickly as possible.

By choosing our service, you’re investing in a premium product and a commitment to exceptional customer care. Rest assured, we’re here to help you every step of the way.

Our custom card design process is simple and seamless:

1. After Purchase: You’ll receive an email with detailed instructions for shipping your card. This email will also provide access to our customization form, where you can share your design preferences and upload artwork.
2. Design Review: Once submitted, our designer will review your information and reach out to you with a digital mockup of your card.
3. Approval: You’ll have the chance to review and approve the design to ensure it’s exactly what you envisioned.
4. Engraving and Shipping: After approval, we’ll engrave your custom design onto your new metal card with precision and care, then send it back to you via express shipping.

This process ensures your card is crafted to your exact specifications.

You can choose from two options:

• Custom Designs: Personalize your card with text, logos, symbols, or unique artwork you provide.
• Premade Designs: Select from our collection of pre-designed templates, with the option for minor customizations like adjusting your name or card number placement.

You can submit your custom design directly to us in formats like JPEG, PNG, or vector files during the ordering process. If you're ordering a custom card, we’ll make it easy by providing you with a form after your purchase to submit all your customization details. For premade designs, simply choose your preferred template and let us know about any minor adjustments you’d like to make.

Yes, we provide a digital mockup of your design for approval before engraving begins. This ensures everything looks perfect and meets your expectations.

We offer a 30-day warranty from the date you receive your card.

Warranty Covers:

• Magnetic stripe detaching from the metal card.
• EMV chip or magnetic stripe becoming unreadable across multiple card readers.
• Lost, damaged, or stolen/fraud-restricted cards within the first 30 days of receiving your card. We will re-engrave your design and provide a replacement at no additional cost.

After 30 days, the warranty does not cover lost, damaged, or stolen/fraud-restricted cards. However, for the next 3 years, we are happy to offer a replacement with your current design at 50% off your original purchase price. Please refer to our LOST CARD AND PEACE OF MIND GUARANTEE FAQ for more details.

Returns:

If you are unhappy with your purchase for other reasons and would like a refund, you can initiate a return within 30 days of purchase.

• We will provide a full refund, deducting a 1,000 baht fee to cover processing, production, and shipping costs.

After 30 days, all sales are final.

To start a return, contact us at
admin@metalcardcreations.com.

We’re here to ensure your satisfaction and will address any valid claims promptly to ensure your experience with MetalCard Creations exceeds expectations.

We can upgrade most plastic cards with a chip and/or magnetic stripe, including those from major card providers. However, certain rare chip types or sizes may not be compatible with our process. For more details, please see the Non-Compatible Chips section at the bottom of this page. If you’re unsure, we recommend contacting us beforehand, as cards with incompatible chips are non-refundable.

YES, but we recommend using ATMs with partial insertion only to avoid ejection issues due to the card’s weight.

Your metal card works anywhere a standard plastic card does, including ATMs, payment terminals, and online transactions. It’s designed to be fully functional and compatible with most card systems.

NO, the contactless (NFC) functionality does not transfer to the metal card. This is the only feature that will not work. However, we plan to introduce tap-to-pay compatible metal cards in the future.

YES, the metal card is designed for daily use. It’s durable, functional, and works just like your standard plastic card, so you can confidently use it as your main card for transactions.