Privacy Policy

Effective Date: 10/1/24

MetalCard Creations ("we," "us," "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, metalcardcreations.com.

1. Information We Collect

We collect the following personal information:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

Payment Information:
We do not process, store, or charge your credit or debit card details. All payment transactions are securely processed directly by our payment processor (e.g., Stripe).

Customization Details:
When transferring card data from your old card to your new card, no card details, such as card numbers, names, or expiration dates, are ever stored. Any designs or mockups containing numbers are not saved in our system after order fulfillment.

Non-Personal Data:
We do not collect non-personal data except for email addresses provided for marketing and order fulfillment purposes.

2. How We Collect Information

We collect data through the following methods:

  • Website forms (e.g., contact form, customization form for your card)

  • Emails you send to us

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To improve our services

  • To send marketing communications (only if you opt-in)

  • To provide customer support

4. Information Sharing

We share your data only with third parties necessary to provide our services, including:

  • Payment processors for secure payment transactions

  • Shipping providers to deliver your orders

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your data indefinitely for order history purposes. However, we only save your name and email address for ongoing communication.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption for secure online transactions

  • Secure servers to store data

Card Data Protection:

  • No credit or debit card details are stored during the order process.

  • Designs containing card numbers are not retained after order fulfillment.

7. Your Rights

Under Thailand’s PDPA, you have the following rights:

  • Access and Correction: You can request access to or correction of your personal data.

  • Opt-Out: You can opt-out of receiving marketing emails by contacting us.

8. Legal Compliance

We comply with Thailand’s Personal Data Protection Act (PDPA) and ensure that your data is processed in accordance with its regulations.

9. Children’s Data

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: admin@metalcardcreations.com

  • Support Email: support@metalcardcreations.com

By using this website, you consent to the collection and use of your information as outlined in this Privacy Policy.