Terms and Conditions

Effective Date: 10/1/24

Welcome to metalcardcreations.com ("website"). These Terms and Conditions govern your use of our Website and the purchase of custom metal credit/debit cards from Metal Card Creations ("we," "us," "our"). By using our Website or placing an order, you agree to these Terms and Conditions.

1. Eligibility

  • You must be the legal owner of the credit or debit card you wish to customize.

  • There are no age restrictions; however, the individual placing the order must have legal ownership of the card.

2. Customization Services

  • We offer both fixed design templates and customer-uploaded designs.

  • All customer-submitted designs are reviewed and approved by us before production.

  • A digital mock-up of your custom design will be provided for approval before final engraving.

  • Customers are responsible for ensuring the accuracy of submitted designs and content. We are not liable for errors in customer-provided content.

3. Production and Shipping

  • Production time is typically 5-10 business days from the start of the order process.

  • We ship both domestically in Thailand and internationally. Shipping costs are calculated at checkout.

  • Once shipped, delivery times depend on the destination and carrier.

4. Payments

  • We accept most credit and debit cards via Stripe, as well as Thai bank transfers.

  • Payments must be completed in full before the order is processed.

5. Warranty and Returns

Warranty:
We offer a 30-day warranty from the date you receive your card. The warranty covers:

  • Magnetic stripe detachment.

  • EMV chip or magnetic stripe becoming unreadable across multiple card readers.

The warranty does not cover lost, damaged, or stolen cards.

Returns:

  • Returns can be initiated within 30 days of purchase.

  • A shipping and handling fee of 1,000 baht applies for international orders and 500 baht for domestic orders.

  • After 30 days, all sales are final.

Bank Card Reissues Due to Fraud:
If your bank reissues your card within 30 days due to suspected fraud, we will provide a replacement metal card at no additional cost.

To initiate a return or warranty claim, contact us at:

  • Email: admin@metalcardcreations.com

6. Intellectual Property

  • All designs, templates, and logos created by Metal Card Creations are our intellectual property.

  • Customers may not reuse or replicate our designs for any other purpose.

  • Personal information such as names or card numbers will never be stored.

7. Limitation of Liability

  • Our custom metal cards are purely aesthetic and do not affect the functionality of your credit or debit card.

  • Metal Card Creations is not responsible for issues caused by customer-provided designs or third-party card issuers.

8. User Conduct

  • Customers are prohibited from submitting inappropriate or offensive content for customization.

  • We reserve the right to reject any design that violates these Terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Thailand.

10. Changes to Terms

Metal Card Creations reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and the effective date will be updated accordingly.

11. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us at:

  • Email: admin@metalcardcreations.com

  • Support Email: support@metalcardcreations.com

By using this Website or placing an order, you agree to abide by these Terms and Conditions.